Privacy policy
Last updated: 15.12.2025
This Privacy Policy describes how Cyril's Soap Shed Ltd ("we", "us", "our") collects, uses and discloses your personal information when you visit or use our services, make a purchase from www.cyrilssoapshed.co.uk (the "Site"), or otherwise communicate with us (collectively, the "Services").
"You" and "your" refers to anyone who uses the Services, whether you are a customer, website visitor or any other individual whose information is collected under this Policy.
Please read this Privacy Policy carefully. By using the Services, you agree to the collection, use and disclosure of your information as described here. If you do not agree, please do not use the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the updated version on the Site, update the “Last updated” date and take any other steps required by law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources. The information we collect depends on how you interact with us.
In addition to the specific uses listed below, we may use your information to communicate with you, provide and improve the Services, comply with legal obligations, enforce our terms, and protect our rights and those of our users.
What Personal Information We Collect
1. Information We Collect Directly from You
This may include:
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Basic contact details: name, address, phone number, email
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Order information: billing address, shipping address, payment confirmation, email, phone number
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Account information: username, password, security questions
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Shopping activity: items viewed, cart items, wishlist
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Customer support messages or any information you submit through the Services
Some features may require certain information. If you choose not to provide it, those features may not be accessible.
2. Information We Collect Through Cookies
We automatically collect certain information about how you interact with the Services ("Usage Data") using cookies, pixels and similar technologies. This may include:
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Device and browser information
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IP address
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Network connection details
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How you browse and use the Site
3. Information We Obtain from Third Parties
This may include:
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Service providers who help support our Site, such as Shopify
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Payment processors who collect payment information
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Third-party analytics and advertising partners
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Online tracking technologies (pixels, web beacons, SDKs and cookies)
We treat all third-party data in accordance with this Policy.
How We Use Your Personal Information
Providing Products and Services
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Processing payments
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Fulfilling orders
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Managing and maintaining accounts
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Shipping and handling returns
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Sending order updates and notifications
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Enabling product reviews
Marketing and Advertising
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Sending marketing emails, postal mail or texts
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Showing personalised adverts on our Site and other platforms
Security and Fraud Prevention
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Detecting and investigating fraud or malicious activity
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Protecting accounts and user information
Customer Support
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Responding to enquiries
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Improving our Services
Cookies
We use cookies to:
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Improve and operate our Site
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Remember your preferences
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Run analytics
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Tailor content and advertising
More information on Shopify-related cookies:
https://www.shopify.com/legal/cookies
You can disable cookies in your browser, but some features may not work properly.
How We Disclose Personal Information
We may disclose your personal information to:
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Vendors or third parties providing services on our behalf
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Business and marketing partners, including Shopify
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Third parties when instructed or consented to by you
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Our affiliates or corporate group
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Authorities when required by law
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In connection with business transfers (e.g., mergers or bankruptcy)
Categories Disclosed in the Last 12 Months
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Identifiers (contact details, account info)
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Commercial information (orders, shopping data)
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Internet activity (Usage Data)
Recipients include service providers, marketing partners and affiliates.
We do not use or disclose sensitive personal information to infer characteristics about you.
User Generated Content
Any reviews or public content you submit on the Services may be visible to others. We are not responsible for how others may use or share this information.
Third Party Websites and Links
Our Site may include links to third-party websites. We are not responsible for their privacy policies, security practices or content. Please review those policies before providing any information to third parties.
Children's Data
The Services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided information, please contact us to request deletion.
Security and Retention
No security system is completely secure. We take steps to protect your information, but cannot guarantee security. Information you send may not be encrypted in transit unless otherwise indicated.