Cyril's Soap Shed prides itself on making quality products. All of our products comply with current EU legislation and have full safety assessments from a registered chemist. Due to the handmade and natural process used in the process, size, shape, texture, colour and general appearance may differ from batch to batch, and bar to bar. Every bar is individual.

When placing an order with us, it is your responsibility to provide your correct name, address, and postcode. We will not be held responsible for nondelivery if inaccurate information is given.

Payment

All payment must be made in full before orders can be dispatched. Payments are taken using Paypal as our gateway, however, you do not need a Paypal account to use it. Just a valid credit or debit card.

Returns Policy and Disclaimer

Cyril's Soap Shed's returns policy is governed by the Consumer Contracts Regulations that came into force on 13 June 2014: This states that customers have 14 days after the day on which the goods come into the physical possession of the consumer or the person that he/she asks you to deliver the goods to, to cancel their order.

Due to the personal nature of our products, We can only accept returns on unopened and unused soaps. Goods that arrive with us in an unsaleable condition will be subject to a reduction in the refund value.

The original postage costs will be refunded when returning an item, but not the returns postage. If an express delivery service or similar was originally used to send the goods, then this will not be refunded – the normal shipping rate will apply.

Returns will be processed by us within 5 working days of receiving the returned items.

All of our ingredients and allergens are listed in accordance with current EU regulations.

Some people may have allergic reactions to different ingredients within bath and body products, though usually mild, they are not always predictable. People can have allergic reactions to anything from fragrances to natural butters.

Our products have been tested thoroughly and they are all Certified and Safety Assessed by Cosmetic Chemists and Toxicologists in accordance with the EU Regulations. We highly recommend that when first using one of our products you do a small skin patch test for 24 hours. If redness or irritation develops, please discontinue use of the product.

Cyril's Soap Shed  will not be held responsible for an allergic reaction that may be caused from listed ingredients within its range. Our products are not meant to diagnose or treat any medical condition nor replace the care and advice of a trained health professional.

Returns must be sent to the following address: Cyril's Soap Shed, Witch Wood, Plaitford Common, Hampshire, SO51 6EE.