Cyril's Soap Shed prides itself on making quality products. All of our products comply with current EU legislation and have full safety assessments from a registered chemist. Due to the handmade and natural process used in the process, size, shape, texture, colour and general appearance may differ from batch to batch, and bar to bar. Every bar is individual.
When placing an order with us, it is your responsibility to provide your correct name, address, and postcode. We will not be held responsible for nondelivery if inaccurate information is given.
When placing an order with Cyril's Soap Shed, all personal information given to us by you will never be given to any third party. All the information given will be used solely by us to fulfill any orders, and to send out occasional newsletters and offers. If you do not want to receive a quarterly newsletter or offers from us please advise at time of ordering.
All payment must be made in full before orders can be dispatched. Payments are taken using Paypal as our gateway, however, you do not need a Paypal account to use it. Just a valid credit or debit card.
Cyril's Soap Shed's returns policy is governed by the Consumer Contracts Regulations that came into force on 13 June 2014: This states that customers have 14 days after the day on which the goods come into the physical possession of the consumer or the person that he/she asks you to deliver the goods to, to cancel their order.
Due to the personal nature of our products, We can only accept returns on unopened and unused soaps. Goods that arrive with us in an unsaleable condition will be subject to a reduction in the refund value.
The original postage costs will be refunded when returning an item, but not the returns postage. If an express delivery service or similar was originally used to send the goods, then this will not be refunded – the normal shipping rate will apply.
Returns will be processed by us within 5 working days of receiving the returned items.
The refund will then be processed by Paypal in accordance with its refund policies. Returns must be sent to the following address: Cyril's Soap Shed, Witch Wood, Plaitford Common, Hampshire, SO51 6EE.